BJ's Wholesale Club: An Industry Success Story

In the 1980s a phenomenon began to take hold in"Men's Daily" vitamins and the price was
the retail industry: wholesale [or warehouse] clubs.approximately 30% lower than the name brand
These 'big box' retailers are dotting the Americancompetitor. You can find the Berkley and Jensen
landscape and offer something beyond what thename on a variety of products including gourmet
typical Wal-Mart, Target, or Kmart have: largefoods, specialty imports, dry goods, clothing,
packaged items at nicely discounted prices. Currently,cookware, etc.
Costco's, Sam's Club, and BJs dominate the market.There are many other areas in which you will save
Recently, my family joined BJ's and I will share withbig at BJ's. Their selection of books is good and they
you why I think their business is a success story.carry many of the current bestsellers at prices that
When we moved to the Raleigh, North Carolina areaBarnes and Noble or Borders can only dream about.
from New Jersey in 2004, we knew that the retailYou can save plenty of money shopping their optical
market -- including supermarkets and discount storesor automotive department -- I guess I won't be
-- was strong. Within a two mile radius of where wegoing back to Jiffy Lube anymore - and I have
live we counted at least a half a dozen supermarketsnoticed some great discounts on vacation packages.
and each of the big three discounters, Wal-Mart,Our Cary club also has a gas station for members.
Target, and Kmart, were present. Certainly, ourGas discounts generally run about ten cents per
choice of stores was in the abundant category.gallon and that quickly adds up especially in this day
Initially, little thought was given by us to joining aof elevated fuel prices. Not all BJ's have gas stations,
wholesale club, but a mailing received in our homebut it is a nice bonus for members where available.
from BJ's caught our attention. We knew that Sam'sIs the environment perfect? No, of course not. One
Club was also located in our town, while the closestarea of disappointment is their personal computers -
Costco was in Durham -- a thirty minute trek. Thus,the laptops at their Cary location are hidden in a
our consideration to join would have only beenlocked cage behind the main desk. When I asked the
between BJ's and Sam's Club. So, what was thesupervisor about the missing laptops - one had been
deciding factor? Two free months of introductoryon display two months earlier - she cheerfully
membership! Yes, we "fell" for it.explained that they did not have the room to display
Within a day or two I took my family to the nearesta laptop. Huh?! With plenty of desktop computers on
BJ's, in Cary, and marched up to the help desk.display one would think that some room could be
Although the cheerful woman working behind themade - I wondered if the real reason was theft.
desk attempted to persuade us to sign upSince my arms already were full of checked out
immediately for a discounted and extended (15items I did not want to go to a cage to view
months) one year membership, we told her that wecomputers. Cages are for zoo animals while
were not familiar with the store and wanted to usecomputers, especially if you really want to sell them,
the two free months to get to know the place andought to be out on full display.
to see if what they sold was what we wanted. SheFor the most part, the personnel working at the Cary
understood as she snapped my picture and handedlocation are very friendly and helpful. This differed
my club membership card to me.sharply from one of the competing clubs we
It took only the first visit for us to realize we likedbelonged to while living in New Jersey a few years
BJ's. My wife and I joked at the colossal sizes ofback. Of course, we make sure that we shop at the
some of the items -- get a look at this five poundslowest possible time of the day and we check out
can of tuna! -- but, in the end, we found enoughour own items. Occasionally, the scanner will give you
items suitable for our family -- particularly dry goodsan 'attitude' and claim that you didn't scan something
-- that we realized our membership would pay forproperly but that is usually quickly resolved by a
itself within our first two visits.roving clerk who comes by to rectify problems.
If you are familiar with wholesale clubs, you knowAll in all, I give BJ's high marks. We have since
that they carry just about everything. BJ's is theconverted our trial membership to a full membership
same way and we were impressed by the varietyand are looking forward to receiving great savings
and amount of items available. Additionally, BJs' ownand a having a continued good shopping experience.
line of products -- Berkley and Jensen -- is a niceNow, if BJ's would only put their laptops back out on
alternative for even greater savings. I purchased thefull display...